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Customer Support

Satisfaction guarantee

It is easy for Kentucky Performance Products, LLC to stand behind our products because we believe in them. Your complete satisfaction is guaranteed. If you are unsatisfied with any of our products, we will gladly refund your money.

Customer feedback is welcome.

At Kentucky Performance Products, LLC our customers and their horses come first. Your opinions matter to us.

Please feel free to contact me with comments or suggestions. I look forward to hearing from you.

Karen Isberg, KPP president

Email: kisberg@KPPusa.com

Shipping policy

Where can I have my equine supplements shipped?

We currently ship anywhere within the United States. You can have your package shipped to your home or barn; sorry we don’t ship to PO Boxes.

How will my supplement be shipped?

Standard shipment is sent via UPS ground, pending credit card and vet code authorization.

Do you offer overnight and second-day delivery?

Yes. KPP offers UPS 2nd Day Air, and UPS Next Day Air on all products. Orders placed by 2 p.m. EST Monday-Friday will be shipped out the same day; any order placed after 2 p.m. EST Monday-Friday will be shipped the next business day. Orders placed over a weekend will be shipped the following business day.

When will my order be filled?

Orders are typically filled the next business day after we receive your order request. Any orders placed after 2 p.m. EST on Friday will go out on Monday or the next business day if the Monday is a holiday.

How long will my package take to reach me?

During checkout you will be able to choose your shipping method.  UPS Ground is 3 to 5 business days depending on your location, UPS 2nd Day Air is two business days after date of shipment, and UPS Next Day Air is one business day after date of shipment.  If your order is placed after 2 p.m. add an additional day to your estimate.

How can I track my package?

Once your order has shipped you will receive an email from UPS with your tracking number, scheduled delivery date, and links to track your package.

Return policy

Your complete satisfaction is guaranteed. If you are unsatisfied with one of our products, Kentucky Performance Products, LLC will gladly replace the product or refund your money.

Simply call us at 859-873-2974. We will have you send back the unused portion of the product with the proof of purchase (a store receipt, for instance) and a brief note explaining why you are dissatisfied.

We like feedback, positive or negative, because it helps us make our horse supplements and services better for you and your horse.

FAQ

Can I order Wiser Concepts products without a vet code?

No, you must have a vet code to place and order.

How do I get a vet code?

Please contact your veterinarian to request a code. If your veterinarian is unaware of the Wiser Concepts program, please call us at 895-873-2974 and we will contact your veterinarian directly to discuss his or her options.

Does Kentucky Performance Products still have their original supplements? 

Yes, you can still purchase Kentucky Performance Products non-vet only products at retail stores or online. Please visit www.KPPusa.com for more information.

Can I print my order details?

Yes, you will receive an email with all of your order details.

How long will it take me to get my order?

Orders are typically filled the next business day following receipt. Any orders placed after 2 p.m. EST on Friday will go out on Monday.

I do not trust the Internet to order online. Can you take my order by phone?

Yes. Call our office anytime from 8 a.m. to 5 p.m. EST Monday-Friday to place your order by phone. The number is 859-873-2974. Just let the KPP representative know you are ready to place an order!

My product shipped to the house address instead of the barn. Why?

When entering your order, you have the option of specifying different “bill to” and “ship to” addresses. If your package shipped to a different location than you expected, it may be because you did not specify a different “ship to” address. Please review your order.

Can you send me a “free” sample to try?

Sorry, but we don’t give out free samples except during special promotions. Kentucky Performance Products, LLC offers a full money-back guarantee on all products, so purchasing one is risk-free. If you have further questions, please call 859-873-2974 to speak to a KPP customer service representative.

Phone support

For more information about Kentucky Performance Products (KPP), contact us 8 a.m. to 5 p.m. EST Monday-Friday:

800-772-1988

859-873-2974

Kentucky Performance Products, LLC

P.O. Box 1013

Versailles, KY 40383

FAX: 859-873-1163

Email support

For information about Kentucky Performance Products, LLC ( KPP), contact: info@KPPusa.com

 

President

Karen Isberg

kisberg@KPPusa.com

 

Vice President of Sales and Director of New Business Development

Delia Nash, M.S.

dnash@KPPusa.com

 

East Coat Sales Representative

Billy Divito

bidivito@KPPusa.com

 

Terms and Conditions

Welcome to KPPVET.com (“Web Site”). Kentucky Performance Products, LLC, (“KPP”) offers the features of this Web Site subject to the following terms and conditions (“Terms”). Before using this Web Site please take the time to read them carefully. Visiting or use of this Web Site in any way signifies your assent to these Terms.

Copyright

All content included on this Web Site, including, but not limited to Web Site design, text, graphics, logos, images, and software Copyright 2012, Kentucky Performance Products, LLC. ALL RIGHTS RESERVED. KPP authorizes you to make electronic or hard copies or prints of the content on the Web Site solely for personal noncommercial use.

Trademarks

KPPUSA.com, Kentucky Performance Products, LLC, all graphics, icons, text, and page headers, scripts, and logos are trademarks, service marks, or trade dress of Kentucky Performance Products, LLC. KPP’s trademarks, service marks, or trade dress may not be used in any manner in connection with any product or service that is not KPP’s. All other trademarks not owned by KPP are the property of their respective owners.

Disclaimer

Unless otherwise expressly specified in writing, KPP makes no representations or warranties, express or implied, in any way whatsoever regarding the information, content, materials, products, and services made available through this Web Site. All information, content, materials, products, and services on this Web Site are provided on an “as is” basis. You expressly agree by visiting this Web Site that your use of this Web Site or any information on it is at your own risk. Price and availability information is subject to change without notice.

Limitation of Liability

KPP, its officers, or its employees will not be liable for any damages of any kind arising from the use or visitation of this Web Site or from any information, content, material, products, or services included on or otherwise made available to you through this Web Site. This limitation is comprehensive and applies to all damages of any kind.

KPP is not responsible or liable for the content of any links provided on this WebSite and KPP makes no express or implied warranty about the accuracy, copyright compliance, legality, merchantability, or any other aspect of the content of such postings. KPP is not responsible or liable for any advertising, products, or other materials on or available from such websites or resources. The inclusion of links does not imply endorsement of other websites by KPP.

Blog Content

You understand that all content posted to this Web Site is the sole responsibility of the individual who originally posted the content. You also understand that all opinions expressed by users of this site are expressed strictly in their individual capacities, and not as KPP’s representatives or any of its sponsors or partners. The opinions that you or others post in the blog do not necessarily reflect KPP’s opinions.

By posting your content using this Web Site, you are granting an unrestricted, irrevocable, non-exclusive, royalty-free, perpetual, worldwide, and fully transferable, assignable, and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create collective or derivative works from, distribute, perform and display your content in whole or in part and to incorporate it in other works in any form, media, or technology now known or later developed. You further warrant that all so-called moral rights in the content have been waived.

By posting content to the blog, you warrant and represent that you either own or otherwise control all of the rights to that content, including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the content, or that your use of the content is a protected fair use. You agree that you will not knowingly and with intent to defraud provide material and misleading false information. You represent and warrant also that the content you supply does not violate these Terms. It is your sole responsibility to ensure that your postings do not disclose confidential and/or proprietary information, including information covered by a nondisclosure agreement, that you are not authorized to disclose.

KPP shall have the right in its sole discretion to terminate your access to and use of the services and/or remove any of your content should KPP consider your statements or conduct to be inaccurate, illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, injurious, objectionable, or otherwise in violation of these Terms or applicable law.

You agree to indemnify KPP on its directors, officers and employees, harmless for any and all claims or demands, including reasonable attorney fees, that arise from or otherwise relate to your use of the blog, any content you supply to the blog, or your violation of these Terms or the rights of another.

Privacy Policy

In order to facilitate your orders, KPP asks for certain personal information for the sole purpose of providing quality service. This information includes, but is not limited to, contact information, billing addresses, and authorization of credit card use. This helps KPP organize orders in such a way as to resolve any problems that may arise during the ordering process quickly, efficiently, and with the best possible customer service. KPP promises to only use this information for the sole purpose of providing the best possible service to its customers. Your personal information will never be sold or rented to any third party. If you receive KPP’s e-mail newsletter you may “Unsubscribe” by clicking the link contained on the e-mail newsletter itself.

Other

The laws of the Commonwealth of Kentucky govern this agreement without regard to conflict of laws principles. If any portion of these Terms is deemed unenforceable, then that portion which has been deemed unenforceable shall be severable and shall not render the remaining Terms unenforceable. The Terms are the entire agreement between the parties and should not be modified except by writing, signed by both parties.

 



Are you a veterinarian?

Contact Us

Kentucky Performance Products, LLC
P.O. Box 1013
Versailles, KY 40383
PH: 800-772-1988
PH: 859-873-2974
FAX: 859-873-1163